Contact us at firstname.lastname@example.org or by using the contact form from our website for any return concerns within two weeks of receiving your order. We offer full store credit to the value of the item(s) in question.
Returns/Exchanges will be accepted if the item(s) in question are in the same retail condition. There are no returns or exchanges for clearance products and Metal straws for hygiene reasons.
All costs associated with returning the item(s) in question to The Halo Effect are the responsibility of the customer.
Reasons for your returns:
- If the return request is the result of a sizing issue – assuming we have the desired size in stock – we will take back the item in question and return the desired size.
- If you simply wish to return the item, we can issue you a store credit equal to the amount paid in the form of a gift card. This credit can be applied towards any future order, the only restriction being the credit cannot be used in conjunction with any other promotion.
We will ONLY cover the costs associated with returning the item(s) in question back to you only for defective reasons.